Job SummaryPlays a key role in improving patient satisfaction and enhancing service delivery by collaboratively investigating and resolving patient care and service issues in compliance with regulatory and organizational standards. Serves as a liaison between patients or designated representatives and healthcare employees, ensuring patient concerns are addressed in a safe, timely and professional manner.Job DutiesProvide primary review of patient relations events and grievances.Partners to drive change by creating and fostering a positive, proactive culture and environment.Use critical thinking skills to promote problem-solving.Educate staff and departments on service recovery initiatives and processes.Communicate and report