Banner Health believes leadership matters.  We value and celebrate equity, diversity and inclusion and our leaders are at the forefront of health care transformation.   We are One Team committed to the future of Banner Health as a high reliability organization, with excellence and safety in healthcare delivery.

The Senior Director, Clinical Risk Management & Patient Relations will provide strategic and operational leadership to Banner Health’s teams responsible for clinical risk management team and patient relations.  Great opportunity to collaboratively and strategically contribute to Banner’s mission of “Making Health Care Better, so Life can be Easier.”  Broad leadership experience in clinical risk management, quality of care delivery issues, investigating and assessing potential liability exposures, using data analytics to identify areas for continued improvement, identifying, directing and implementing risk mitigation strategies and providing consultation and education to Banner Health system and facility leaders.

Banner Health believes leadership matters.  We value and celebrate equity, diversity and inclusion and our leaders are at the forefront of health care transformation.   We are One Team committed to the future of Banner Health as a high reliability organization, with excellence and safety in healthcare delivery.

Banner Health is a non-profit health system based in Phoenix, Arizona, with 30 hospitals and several specialized facilities across six states, and having over 55,000 employees.  If you have significant leadership experience with clinical risk management, quality, performance improvement, patient relations, and process improvement consider this unique opportunity with Banner Health.

Preferred candidate with an RN, DO or MD and with JD.

This is a Hybrid position living in the Greater Phoenix area.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is responsible for providing strategic and operational leadership to the clinical risk management team and patient relations team. The Senior Director, Clinical Risk Management and Patient Relations has oversight for Clinical Risk Management Directors managing risk and interacting with facility leadership teams across all care delivery sites for the organization. The position incorporates and utilizes methods to improve all aspects of clinical risk management, quality, performance improvement and patient safety, including overseeing the assessment and trending of liability exposures, identifying and directing risk mitigation strategies and providing consultation, education and coaching to assist Banner Health facilities’ leaders in improving the quality of care, patient safety, and patient relations. The position has oversight for the Patient Relations Service Center (PRSC), the team of centralized patient relations service center representatives who address patient relations issues across multiple entities to turn issues into opportunities that result in positive outcomes.

Bachelor’s Degree in a relevant field or equivalent level of education and experience. Expert-level working knowledge of principles, practices, and operations in assigned or related area of responsibility as normally obtained through a minimum of seven years of progressively responsible managerial experience, including a minimum of three years management level experience within a healthcare system setting or large multi-operational, complex corporate environment.

Depending upon assigned area of responsibility, position may require applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Driver’s License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association.

Must demonstrate expert-level knowledge and awareness of area of expertise in designated facility, business entity or area and/or experience in which the knowledge, skills, and abilities are directly transferrable. Proven track record of driving successful performance outcomes and accomplishing organizational goals. Must demonstrate skills and business acumen through direct leadership experiences such as: anticipating and responding to the needs of internal and external customers; managing a budget and financial plans; building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; demonstrating excellent human relations, organizational and communication skills; and demonstrating a passion for continuously improving and providing high quality care and service excellence to customers, patients, families, employees and/or physicians.

PREFERRED QUALIFICATIONS

Advanced business/healthcare management skills.

Juris Doctor and/or professional clinical degree and experience with healthcare professional liability claims management.