Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

This role will provide vision and expertise in service to ensuring the provision of high-quality cancer care to Fred Hutchinson Cancer Center patients at our community clinics. This leader is responsible for guiding the measurement, monitoring, and evaluation of care at all Fred Hutch Community Sites and Proton Therapy Center. In addition, this role will facilitate the quality engagement with Fred Hutch's Joint Oncology Program partners and other external organization partnerships.

This role partners with community sites and proton center (Leadership, Operations, and Clinical/Medical teams) to assess quality performance, identify gaps and use formal quality improvement methodology to facilitate improvement. The Program Manager will be the point of contact for the Proton Therapy Center, Community Oncology clinics, and Joint Oncology Program partners, but will bring in colleagues from Patient Safety, Accreditation and Regulatory Affairs, Infection Prevention, Patient Experience and Health Equity, Quality Improvement and Reporting to support quality control and improvement as needed. This role is expected to gain familiarity with each facility through a regular cadence of site visits and check ins.

Responsibilities

• Oversee quality measurement and improvement priorities, framework, and target-setting with support from Quality leadership, Proton Therapy Center and Community Oncology Program leadership, and partnership from local teams.
• Ownership of quality dashboard metrics for all community sites, which includes target-setting, developing metric definitions, annual review of quality measures for inclusion, quarterly delivery, communication, and review with all pertinent stakeholders and corrective action planning for any metric that is not meeting a target.
• Serve as a subject matter expert in quality improvement, group facilitation, project management, and change management approaches and tools.
• Educate local teams on quality planning, control, and improvement tools and approaches.
• Partner with Patient Safety and Infection Prevention teams on safety event reviews, root cause analyses, and action planning for reported serious safety events as well as education around new or revised patient safety or infection prevention standards.
• Partner with Accreditation and Regulatory Affairs team on survey readiness, education, and follow-up on actions taken to address site-specific deficiencies or citations.
• Partner with Patient Experience team on patient satisfaction, patient relations, and patient & family engagement.
• Successfully prioritize and manage multiple quality improvement initiatives with potentially competing resources.
• Collaborate with community hospital partner's quality and safety teams to align quality improvement initiatives, develop processes to share and monitor patient safety events and patient feedback, and create an integrated cancer quality dashboard.
• Collaborate with front line staff, managers, administrators, and clinical staff to facilitate QI interventions.

Qualifications

Required:

• Bachelor's Degree
• At least 3 years in healthcare, ideally in community healthcare systems
• At least 5 years leading programs and/teams
• Experience with formal quality/performance improvement methodologies and processes
• Expert at building and maintaining relationships remotely
• Excellent oral and written communication skills with an ability to adapt communication strategies based upon demands of community partners
• Ability to manage and organize a large portfolio of work
• Ability to analyze and interpret data to make informed and executive-level recommendations
• Experience engaging, motivating and managing teams
• Domain expertise in healthcare quality measurement- oncology specialization a bonus
• Ability to managing cross-disciplinary teams (clinical and non-clinical) through large improvement initiatives
• Ability to develop measurable goals and demonstrate quantitative change or improvement
• Ability to apply systems thinking to problem solving
• Ability to negotiate and gain consensus in complex situations
• Knowledge of value-based payment programs, specifically quality elements of value arrangements
• Skilled at presenting high level, complex ideas in various formats (slide presentations, memos, talks)

Travel Expectations: Travel to Fred Hutch community sites across the Puget Sound Area

Preferred:

• Master's Degree: MBA, MHA, MPH or MPA
• CPHQ certification or commensurate work experience
• Certification in improvement (CPHQ) (may be completed within 1 year in role) or commensurate working knowledge experience (including but not limited to IHI Model for Quality Improvement, Lean, Six Sigma, PDSA, Rapid Cycle Process Improvement, Project Management Professional, ADKAR, or other management methods).
• Demonstrated experience with quality improvement tools and methodologies (IHI model for improvement, Lean, Six Sigma, DMAIC, FMEA).
• Demonstrated experience with project management skills including developing project charters, executing and tracking of goals, metrics, scope, timeline, and budget and risks.
• Demonstrated experience with change management skills including assessing skill and behavior gaps for successful implementation of new processes as well as approach to develop new skills and behaviors required for success in future state.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The annual base salary range for this position is from $94,703 to $149,656 and pay offered will be based on experience and qualifications.

This role will have the opportunity to work partially on site and remotely.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Our Commitment to Diversity