How You’ll Help Transform Healthcare:

The Claims Consultant assists the Director of Claims with the litigation management process for professional and general liability claims. Collaborates with Claims Specialist on the attorney assist process for Carilion. Produces the loss-run and claims management letters on behalf of BRIC insured providers. Assists with BRIC audit process to ensure compliance with regulatory and governmental requirements. The Claims Services Consultant functions as a resource to claims specialists within the department, while managing 50-60% of open claims, independently, as directed by Director of Claims Management. Consults with and gathers information for outside council, providers, employees, and others involved in malpractice filings or insurance investigations or claims history. 
 

• Communicate receipt of malpractice lawsuit filing or service, notice of potential compensatory event via notification from event reporting system, risk managers, department heads or physicians, or notification from attorney of representation of plaintiff. 
• Communicate with outside attorneys who are providing legal defense to Carilion and its employees. 
• Conduct an investigation, at the direction of defense attorneys, and report findings back to defense Counsel and Director of Claims management. 
• Collect pertinent documents, information and records for litigation as directed by defense counsel. 
• Coordinate meetings with defense counsel and Carilion providers and employees.
• Coordinate and attend meetings to prepare Carilion employees and providers for depositions. 
• Attend depositions and legal hearings. 
• Communicate with the Director of Claims Management pertinent case information and litigation milestones. 
• Oversee the attorney assist process to ensure compliance with HIPPA and legal requirements.
• Ensure appropriate documentation is executed prior to engaging counsel. 
• Assist the Dir. of Claims in responding to audit requests to ensure regulatory compliance. 
• Perform trend analysis on claims data as directed by the Dir. of Claims Management. Reports this data out at various committees and escalates patterns and concerns to the Dir, of Claims Management.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.