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Mount Sinai Health System

New York, New York

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Northern Arizona Healthcare

Flagstaff, Arizona

Center for Patient Safety

St Louis, Missouri

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Altamonte Springs, Florida

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Enola, Pennsylvania

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Memorial Sloan Kettering Cancer Center

New York, New York

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Duke University Health System

Raleigh, North Carolina

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Fort Meade, South Dakota, South Dakota

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Fairbanks, Alaska

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Houston, Texas

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Fort Lauderdale, Florida

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ScionHealth

Louisville, Kentucky

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Vanderbilt Health

Nashville, Tennessee

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Eugene, Oregon, Oregon

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Veterans Affairs, Veterans Health Administration

Montgomery, Alabama, Alabama

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WakeMed Health & Hospitals

Raleigh, North Carolina

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Manager, Patient Experience
Job Summary: Reporting to the VP of APS Operations, the Patient Experience Administrator is responsible for the oversight and enhancement of all Service Excellence efforts including complaint, grievance, and internal investigations of patient and family concerns for the practice. Duties include service recovery and resolution of complaints, management of complaint and grievance process, patient and family advocacy, tracking and trending, reporting and identification of opportunities for improvement as well as employee education. Responsibilities: Effectively triage, investigate, resolve and document complaints and grievances while ensuring adherence to the Patient Bill of


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