Major Functions (Duties and Responsibilities) 1. Evaluate the effectiveness of programs and service delivery through outcome monitoring and data analysis. Compare desired and actual program outcomes and suggest changes based on findings.2. Develop and facilitate new and ongoing processes in all areas of program evaluation, serving as lead evaluator of small- and large-scale projects. Responsible for providing expertise in program design, implementation, and revision, with a focus on evaluating outcomes. 3. Work closely with business units across the organization to make data-informed decisions regarding programs. This includes designing and implementing studies, conducting quantitative and qualitative data collection and analysis, performing descr