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Position Summary: The Supervisor of Pre-Registration and Estimates oversees a team of Pre-Service Pre-Registration and Estimate staff accountable for assuring the highest level of quality, service, performance, and efficiency standards are maintained in compliance with regulatory requirements and MHS policy. The Supervisor oversees the quality of Pre-Registration and Estimate functions; ensures processes and workflows are created and implemented to minimize payment denials and increase patient experience; assures exceptional service is provided to customers; trains and develops staff to successfully perform their duties to meet all Pre-Registration/Estimate KPIs and MultiCare goals; and manages and applies learned practices of Stewardship across the value stream to continually improve processes, service and outcomes. This job may require administrative on-call assignments evenings, holidays and weekends when necessary
Minimum Requirements: Two (2) years of experience in Access Services, Hospital Registration or Revenue Cycle field required Previous experience and demonstrated skills in a supervisor or lead role required Consideration may be given to internal candidates not meeting the minimum qualifications
Education/Licenses/Certifications: Associates degree or two (2) years of experience will be considered in lieu of the degree
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.