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Centennial Hills Hospital

Las Vegas, Nevada

Pendulum Risk Management Services

Albuquerque , New Mexico

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Mount Sinai Health System

New York, New York

Lehigh Valley Health Network

Allentown, Pennsylvania

Lehigh Valley Health Network

Allentown, Pennsylvania

MaineHealth

Portland, Maine

Providence

Renton, Washington

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AdventHealth

Ottawa, Kansas

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Harris Health System

Houston, Texas

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Duke University Health System

Durham, North Carolina

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AdventHealth

Shawnee Mission, Kansas

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Kindred Hospitals

Seattle, Washington

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Veterans Affairs, Veterans Health Administration

Chillicothe, Ohio

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Vanderbilt Health

Nashville, Tennessee

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BJC HealthCare

Saint Louis, Missouri

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Yuma, Arizona

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San Diego, California

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Chillicothe, Ohio

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Mary Washington Healthcare

Fredericksburg, Virginia

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Mary Washington Healthcare

Fredericksburg, Virginia

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Patient Liaison - Flex
Job SummaryFacilitates communication between patients, representatives, families, physicians, system employees, institutions, departments and community resources. Assists with providing a channel through which patients and representatives can resolve issues, concerns and unmet needs. Assists in coordinating the resolution of complaints and grievances within the system and the community. De-escalates situations which may cause harm within the system and provides a comforting and supportive atmosphere to patients, representatives, providers and staff.Job DutiesCollects and analyzes patient complaint and grievance data to identify opportunities to improve patient and customer services in a collaborative role with management.Investigates and analyses pati


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