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Moffitt Cancer Center

Tampa, Florida

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Fenway Health

Boston, Massachusetts

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Philadelphia, New Jersey

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Grand Junction, Colorado

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Nashville, Tennessee

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Auburn, Washington

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Washington, D.C.

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Tavares, Florida

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Patient Liaison
Job SummaryFacilitates communication between patients, representatives, families, physicians, system employees, institutions, departments and community resources. Assists with providing a channel through which patients and representatives can resolve issues, concerns and unmet needs. Assists in coordinating the resolution of complaints and grievances within the system and the community. De-escalates situations which may cause harm within the system and provides a comforting and supportive atmosphere to patients, representatives, providers and staff.Job DutiesCollects and analyzes patient complaint and grievance data to identify opportunities to improve patient and customer services in a collaborative role with management.Investigates and analyses pati


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