IT Senior Applications Analyst II (Onsite based in Dallas, TX)
Location: Dallas, Texas
Internal Number: 2205010291
The Sr Application Specialist will provide technical support for the companyâ��s payroll and HR systems ensuring proper maintenance and availability. This role will serve as primary SME for the companyâ��s time and attendance systems. This should include monitoring, troubleshooting, testing, upgrading, and documenting all systems. Knowledge of timekeeping along with experience supporting tier one systems is required. Serve as key contributor in our journey from Kronos iSeries/WFC to Workforce Dimensions Cloud.
Serve as the subject matter expert providing production support for the time and attendance applications. Provide direct support to the Payroll and Human Resources teams, collaborating to clarify their current and future technology needs.
Ensure the Kronos application is highly available by partnering with the vendor and business.
Maintain current version and patch levels in alignment with business owners. Lead release management efforts ensuring all product readiness information is reviewed, patch content is understood, testing completed in preparation for upgrade and/or patching.
Work with business owners to coordinate integration and reporting requests as necessary. Ensure interfaces between external systems are operating error free as scheduled.
Manage service requests via UKG Support Services and Tenetâ��s ticketing system, working closely with Tenetâ��s Technical Account Manager.
Serve as a key contributor in the project to transition enterprise to Workforce Dimensions Cloud
Must be able to manage multiple tasks working both independently and within a team. Lead technical teams as necessary.
Bachelorâ��s degree in Information Technology, Business, or equivalent work experience.
Five+ years of experience with Kronos Workforce Central Suite.
Proficiency with supported business applications including Kronos iSeries, WFC 8.1, and InTouch terminals for a multilocation organization.
Strong familiarity with labor levels, labor accounts, pay codes, work rules, holiday and overtime rules, wage calculations, access profiles, display profiles, accruals.
Ability to leverage WFC logs for issue resolution.
Experience with Workforce Integration Manager.
Ability to document complex technical concepts and communicate both verbally and in writing to a wide audience including business owners, vendors, and IT resources.
Strong analytical and troubleshooting skills.
Ability to recognize and escalate situations as appropriate.
Understand and value the processes that cross IT services such as capacity planning, change management, problem resolution, and project management.
Ability to work with multiple levels of users to design, deploy and support solutions according to the user requirements. Manage customer interactions in a professional and courteous manner.
Serve as a resource to others where your knowledge and skills are helpful.
Ability to prioritize effectively, handle shifting priorities professionally, and follow through on assignments.
Experience in the healthcare industry and HIPPA knowledge a plus.
Experience with Service Now ticketing system a plus.
Previous SQL scripting, system administration, and network administration experience a plus.
Experience with Dell Boomi a plus.
Exposure to Workforce Dimensions a plus.
Travel 25 % of the time; As travel is required, we will run a MVR on the final candidate.
Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Primary Location: Dallas, Texas
Facility: Tenet Headquarters
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.