Process Improvement & Discovery Project Manager

The University of Illinois Hospital & Clinics (UI Health) is seeking a Process Improvement & Discovery Project Manager to join our team of dedicated and highly skilled professionals. The Process Improvement & Discovery Project Manager provides expertise to support process improvement endeavors throughout the organization through identifying, facilitating, assisting in implementation and leading in the constant improvement approach. Under the general direction of the Senior Director and in consultation with Senior Risk Managers, leads assigned projects, utilizes process improvement skills to advance the organizational priorities identified through Root Cause Analysis and other identified areas of operational improvement and hospital initiatives throughout the organization. This position is also responsible for coordinating the University's medical malpractice and general discovery responses under the direction of the Senior Director and in consultation with assigned Senior Risk Managers. Both process improvement work and discovery coordination are maintained using project management, quality and risk principles.

Essential Responsibilities:

• Executes Process Improvement project plan and provides daily support for moving the project forward on large process improvement initiatives with support from the Senior Director and in consultation with the assigned Senior Risk Manager leader.
• In partnership with Process Improvement team members, facilitates the use of standard process improvement tools.
• Collaborates with the assigned Senior Risk Manager as needed to develop meeting agendas and project materials for coordination of Process Improvement meetings.
• Assists with project management needs of key Safety Committee Sub-Committees, especially those focused on The Joint Commission National Patient safety goals.
• Accurately captures and documents key discussions, decisions, and action items, utilizing project management tools to ensure consistency.
• May on occasion in conjunction with the assigned Senior Risk Manager, lead and facilitate project meetings, employing basic facilitation skills (e.g. encouraging participation, using process checks, etc.).
• Utilizes data visualizations and other process improvement tools to facilitate progress on and identify solutions for process improvement initiatives.
• Maintains process improvement initiatives in a tracking data base to identify and coordinate follow-up through the life cycle of the project.
• Identifies data collection and analysis needs as appropriate when relevant data does not exist electronically.
• Promotes a culture of continuous improvement within the Process Improvement team and when engaged with different teams throughout the organization.
• Updates the UI Health Risk Management & Patient Safety website on a regular basis.
• Serves as Project Manager for annually required Failure Mode Effects Analysis (FMEA).
• Under the direction of the Senior Director and with consultation from the assigned Senior Risk Manager, assists in gathering documents for discovery production in response to UI Health medical malpractice and general liability claims and lawsuits.
• Coordinates meetings with UI Health staff, University Claims staff and external counsel to address UI Health legal matters related to filed claims and lawsuits.
• Develops and maintains a database of requested discovery production to ensure timely responses to UI Health medical malpractice and general liability legal matters.

UI Care: Patient & Employee Service Values

Service Values and UI CARE (Communicate, Acknowledge, Respect, Excel) Standards

Integrity and Service Excellence: Each person is treated with dignity, respect, and compassion. One should be sensitive to ethnic, cultural and racial differences. This is emphasized by the UI CARE behavior, "Respect: Patients First".

Behavior: Performance is acceptable when everyone is greeted with a smile and a warm and caring manner using the person's name whenever possible. No matter how I feel, I display a caring attitude. This is demonstrated through my hallway, elevator, and phone etiquette, as well as, my interactions with my peers, co-workers, volunteers, patients, and leaders.

Accountability: Each person displays loyalty and pride in the University of Illinois Hospital & Health Sciences System and its associated entities while upholding the confidentiality of patients, visitors, physicians, and co-workers. One should be a role model, be open-minded and collaborate with others. At the same time, one is fully accountable for their actions, and should focus on exceeding expectations. This is emphasized by the UI CARE behaviors: "Excel: Accountability & Teamwork" and "Ownership & Pride".

Behavior: Performance is acceptable when concerns/problems with fellow employees and/or customers are not discussed with anyone other than the person involved or the supervisor. Patient/Employee issues and ideas are listened to and appropriate follow-up occurs to create a satisfied patient, patient family member, or employee/volunteer. I do not make excuses. I do not demean other people or departments. This is demonstrated by me taking full responsibility for my actions regardless of the circumstances.

Innovation: Each person demonstrates commitment to open communication. Every conversation should incorporate the key elements of AIDET (Acknowledge, Introduce, Duration, Explain and Thank). This will convey courtesy, clarity, and indicate that one is actively listening. One should seek opportunities to "manage-up" others by highlighting positive situations. This will create an environment of recognition and praise while empowering others to take ownership. At the same time, create an overall welcoming environment. This is emphasized by the UI CARE behaviors "Communicate: Talk, Listen, learn" and "Manage Up". Also, the UI CARE behavior "Acknowledge: Reward and Recognize and Make People Feel Welcomed".

Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions and support ways to improve UI Health Experience and the evaluation and implementation of new ideas. I will focus on being clear in all of my conversations and interactions by using AIDET at all times. I will focus on making our patients/guests and employees/volunteers feel welcome but managing up others whenever possible.

Safety: Each person demonstrates pride in the physical appearance of UI Health, University of Illinois Hospital and its associated entities as a safe environment. One focuses on keeping the physical environment clean which includes the hallways, elevator, café, general areas, and one's personal work area. One also demonstrates pride in their personal appearance. This is emphasized by the UI CARE behavior Respect: Appearance, Courtesy & Environment".

Behavior: Performance is acceptable when initiative is taken to maintain a safe and clean environment. I will conduct myself in a manner that respects and preserves equipment and the physical plant. I do not walk by spills, trash or unsafe conditions while walking the hallways, elevator, café, general areas and/or my personal area without assuring that they are attended to promptly by myself or appropriate personnel. I will take ownership of my surroundings. I will also focus on managing my personal appearance and body odor by dressing professionally and/or appropriate for my area, grooming appropriately, and my managing personal hygiene.

Requirements include:

• Bachelor's Degree required in healthcare, business or related field required; MBA, MPH, or MHA preferred.
• Three (3) - five (5) years directly related work experience required, including within a medical practice or hospital setting.
• CPHQ certification required within six months of hire. CPHRM certification strongly encouraged within two years of hire.
• Knowledge and demonstrated skill in managing departmental or institutional projects; able to implement standard approach and strategy with team members and practices.
• Demonstrated ability to effectively manage projects and project key performance indicators.
• Strong organizational skills in a deadline driven environment; ability to organize time and priorities effectively, asking for direction when appropriate.
• Exceptional ability to prioritize multiple tasks and projects to meet team objectives and deadlines.
• Self-directed and displays good judgment; transparency and sharing of work and knowledge.
• Ability to establish and cultivate constructive client relationships; effective at participating in team-building activities.
• Excellent interpersonal/communication and presentation skills.
• Judgment and discretion in interacting with providers and management on sensitive and confidential issues.
• Strong understanding of data management and applications for use within the practice environment including summarizing and presenting data and next steps; knowledge of process mapping and workflow mapping.
• Proficient in Microsoft Office (Outlook, Word, Excel, Access, OneNote, PowerPoint) and other web-based applications. May produce complex documents, perform analysis and maintain database.

Salary & Benefits:

UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.

To Apply:

For consideration, please submit a complete application and supplemental resume by January 27, 2022.

jobs.uic.edu/job-board/job-details?jobID=158857

The University of Illinois at Chicago/ UI Health is an affirmative action, equal opportunity employer that has a strong institutional commitment to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people. We do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899