The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org
Position Summary: The System Operation manager runs the day-to-day operations of the patient safety department and provides operational support for Patient Safety Program Managers. Coordinates work and analysis at the system level, and shares and disseminates findings. Becomes expert in the event management system, produces reports and dashboards for broadwise and further analysis. Reports to the System Director for Patient Safety and Care Integration and is a member of the Quality Management Departments leadership team, ensuring collaboration and alignment across all aspects of Quality and Safety throughout the organization.
Key Relationships: Collaborates with the MHS Quality Leadership Team, IBU Quality Directors/Patient Safety Officers, and local leaders to align system and facility safety priorities. These partnerships typically include Risk Managers, Patient Advocates, Accreditation Managers, Infection Preventionists, and Medication Safety Pharmacists but may expand to meet programmatic or patient needs.
Minimum Requirements: Training and demonstrated use of PI tools 5 years of clinical management or quality/safety program management experience in a hospital or health care setting 3 years of managerial or supervisory experience
Education/Licenses/Certifications: Bachelors degree in nursing, pharmacy, medicine or health related field, required Masters degree or equivalent in health-related field, strongly recommended Current Washington state license in area of clinical expertise Patient Safety or Quality certification desired, such as CPPS or CPHQ
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.