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Position Summary: The Performance Improvement Consultant II is responsible for supporting MHS organizational performance through leadership of improvement activities that contribute to developing MHS leaders and their ability to succeed, in direct alignment with the MHS mission, vision, and key organizational priorities. The scope of this function will be in both the operations of business processes and clinical practice areas throughout MultiCare Health System. The goals of this position are to provide support to MHS leaders by improving day-to-day business and clinical operations, and apply mid-range tactical interventions which enable progress toward organizational strategies.
Minimum Requirements: Five years of facilitation, performance improvement experience or intermediate-level training required; or licensed RN with two years performance improvement experience Training or experience facilitating rapid-cycle problem solving work sessions Experience as team leader or team member on high visibility, highly complex, large scale initiatives preferred Healthcare related experience preferred One year internal or external consulting experience (formal or informal) including managing client engagements, defining client needs, delivering value to the client, and presenting/ reporting out preferred Experience working in a multi-facility corporate environment preferred
Education/Licenses/Certifications: Bachelors degree in relevant subject matter; Masters degree preferred Training in Lean, Six Sigma, Theory of Constraints or other process efficiency-based improvement methodology required Change Acceleration Process (CAP) training or proven change management abilities for influencing and achieving collaboration required
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.