This position will work closely in collaboration with administrative and medical staff leadership. Primary oversight of the patient safety program and patient experience, providing leadership in the development of a culture of safety and in identifying opportunities and strategies for patient safety/experience initiative that will reduce harm and increase satisfaction of care delivered. Conduct safety assessments. Chair and coordinate the activities of the Patient Safety Committee. Develop operational plans that build upon patient safety initiatives that align with organizational goals. Interface with all levels of the organization in consultation and collaboration by providing frontline safety education/experience. Provide consultation in the department and monitoring of the outcomes of performance improvement initiatives regarding patient safety/experience and assist with tracking and reporting those measures as appropriate. Work with Director with initiating, participating, coordinating and reporting of root cause analysis teams and failure modes and effects analyses. Routine audits of electronic medical records and E-Chart related to patient safety concerns, quality of care issues and documentation compliance.
DUTIES AND RESPONSIBILITIES
Essential Job Duties
Communicates effectively with all levels in the organization and with inter/external customers
Classifies severity of risk for occurrence report data entered in tandem with the facility Risk Managers
Works with other departments throughout the system for the purpose of sharing data elements, supporting system processes and working collaboratively related to occurrence reporting and other key functions of the Risk Management department
Shows courtesy, compassion and respect.
Produces recurring reports related to occurrence report data
Responsible for the processing/renewals of Health System notaries
Adjusts to necessary changes in schedules and priorities. Remains flexible in accomplishing the requirements of the department
Organizes daily activities to eliminate unnecessary disruption of managers/directorâ��s workday and to facilitate smooth office operations/activities
Assists other managers/directors during the absence of their secretarial support person
Maintains strict confidentiality of all Legal cases and interactions
Participates in projects
Printing of medical records for potential claims and legal matters
Reports problems/unusual events appropriately
Assists with training of staff and end-users of the risk/occurrence reporting database system
Maintains safe environment
Serves as a resource to employees and patients as demonstrated by visibility and knowledge of issues
Performs general office duties such as handling incoming/outgoing correspondence, prioritizing in order of urgency/importance to facilitate processing; order supplies, etc
Ensures office files are complete and supplies are available to accomplish required departmental functions
Attends meetings as assigned.
Adheres to dress code; appearance is neat and clean.
Completes annual educational requirements.
Maintains regulatory requirements, including all state, federal and JCAHO regulations related to the Imaging Services Department and, as appropriate, to the facility.
Maintains and ensures patient confidentiality at all times.
Reports to work on time and as scheduled.
Wears identification while on duty.
Attends annual review and performs departmental inservices.
Works at maintaining, a good rapport and a cooperative working relationship with physicians, departments and staff.
Represents the organization in a positive and professional manner.
Attends committee, CQI and management meetings, as appropriate.
Resolves personnel concerns at the departmental level, utilizing the grievance process as required.
Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control.
Effectively and consistently communicates administrative directives to personnel and encourages interactive departmental meetings and discussions.
Complies with all organizational policies regarding ethical business practices.
Bachelorâ��s Degree or Equivalent Required, Masterâ��s degree preferred
Previous experience in acute care hospital required
Current Texas RN license required
Certification in Patient Safety
5 years of related experience.
Ability to read and communicate effectively in English.
Additional languages preferred.
Ability to relate cooperatively and constructively with patients, families, co-workers, physicians and other staff members
Ability to react quickly to emergency situations, maintaining a calm confident manner
For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
Primary Location: Sunnyvale, Texas
Facility: Baylor Scott & White Medical Center - Sunnyvale
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
About Baylor Scott & White Medical Center - Sunnyvale
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.