Corporate Director of Medical Group Operations-Surgery
ChristianaCare Health System
Location: Newark, Delaware
Internal Number: JR59458
Primary responsibilities include establishing the Surgery Service Line strategy through development of business plans and key partnerships with stakeholders to achieve Service Line and MG goals. Practice leadership responsibilities include overall operational management driving results and performance metrics, regulatory compliance, fiscal accountability, and people leadership across all areas of the Service Line.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Creates an environment that sets the conditions for caregiver engagement.
Role models ChristianaCare core values, leans into crucial conversations, and actively embraces a diverse caregiver population
Actively mentors and develops caregivers
Manages and oversees the contractual relationships with all physicians and outside vendors.
Manage all the physician compensation programs, including collaborating with Service Line leadership and Medical Group leaders to establish quality and productivity metrics and targets based on ChristianaCare's physician compensation philosophy.
Evaluates performance against targets routinely and partners with clinical physician leader(s) to share information with practice clinicians.
Establishes and maintains effective communication and relationships with office staff, physicians, and other departments within Christiana Care and affiliated hospitals.
Aligns strategy and vision to develop business plans that capitalize on new services while minimizing risk.
Directs the planning and implementation of the services and practices to provide optimal patient care and experience.
Collaborates with Service Line physician(s), APC, and nursing leaders to set the strategic and operational direction of the Service line
Creates and leads a structure for setting and executing all Service Line objectives in alignment with system annual operating
plan goals and medical group strategy
Develops, maintains, and revises practice philosophy, goals, policies, procedures, and standards in accordance with national guidelines and best practices
Oversees the management of all aspects of the assigned physician practices including personnel, fiscal and compliance
Maintains key performance data and metrics by site of service as well as by provider.
Develops and maintains capital and operating budgets
Maintains continued profitability of the assigned services through effective budget management coupled with the pursuit of cost reductions as well as exploration and implementation of new business opportunities and/or optimization of current services.
Defines and monitors billing data standards and maintains patient billing integrity across all systems-electronic and manual and remains up to date on changes in professional coding and reimbursement
Work with campus leaders to implement and collaborate on acute strategy
Monitors departmental productivity and strategizes with direct reports to implement appropriate action steps designed to improve upon the results.
Manages patient satisfaction programs and outcomes within the Service Line(s)
In collaboration with Clinical and Operational leadership continues to identify opportunities and implement action items to improve clinical outcomes, efficiency, effectiveness, and service excellence
Supports a culture of safety and ensures that all practices adhere to safety standards
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with Service Line clinical and operational leaders, Physician Leader, Nursing Leader, Medical Directors of clinical areas for related clinical practices, Medical Group Operations, and other professional staff from various departments, and community agencies.
DIRECTION/SUPERVISION OF OTHERS:
Caregivers including practice staff, Directors, Practice managers and others as assigned
Vice President of Acute Care, Medical Group
EDUCATION AND EXPERIENCE REQUIREMENTS:
Master's degree in a related field such as nursing, medical technology, business, or healthcare management required. Minimum of five (5) years healthcare experience managing people leaders required, with a focus on quality, safety, regulatory, practice management, and accreditation preferred.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Proficiency and knowledge of strategic and business planning including development and implementation of business plans and financial forecasts.
Skill in directing people of diverse backgrounds and responsibilities.
Skill in payor contracting, billing, reimbursement, and management of denials.
Ability to influence across boundaries and collaborate with leaders, clinicians and other staff.
Ability to accurately analyze and synthesize complex quantitative and qualitative data and information.
Exceptional project management skills
Demonstrated results orientation with an ability to lead redesign of the practice and processes to drive results
Excels at oral, written, and relational communication skills; organizational, problem-solving, and analytical skills.
Skill in analytical and critical thinking
Experience with continuous improvement methodologies such as "Lean Concepts" preferred.
Knowledge of public health principles, theories, and practices.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.