Member Services Associate AdventHealth Wesley Chapel
Location Address:2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544
Top Reasons to Work at AdventHealth Wesley Chapel
From state- of- the- art equipment to the most intricate building details, Florida Hospital Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
50,000 sq ft community Health & Wellness Center
Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco
You Will Be Responsible For:
Welcomes and greets members in a courteous and friendly manner; verifies their identification and necessary membership information by using computer hardware and software.
Builds and maintains relationships with existing members to reduce attrition levels. Assists members with billing changes, bridges, freezes or other changes in membership status. Assists in the resolution of disputes regarding membership dues and directs billing problems to the Member Services and Business Manager.
Answers incoming telephone calls in a professional, courteous and customer service-related manner; takes messages or directs calls as appropriate. Calls are answered based on the customer service guidelines of the HWC and FHWC.
Monitors visitors and guests to ensure an orderly entrance area and courteously answers or directs their inquiries, concerns, or attention to appropriate personnel. Straightens entrance, lobby, and desk areas as necessary to maintain a neat, attractive appearance.
Sells memberships. Provides information to prospective members in person and over the telephone or electronically regarding the HWC, emphasizing its salable features. Provides tours and arranges trial workouts for prospective members.
Enrolls members in membership management software, insuring the input of accurate and complete membership information.
What You Will Need:
A minimum of three months’ retail or customer service experience
BLS Certification required upon hire and AED Certification required for Wellness Center within 30 days of employment
One-year retail or customer service experience preferred
Previous experience in a health and wellness/fitness center desired.
High School graduate, preferred
Reporting to the Members Services Coordinator and Member Services and Business Manager at the Health & Wellness Center (HWC) at Florida Hospital Wesley Chapel (FHWC), engages in the activities of membership sales, the front desk, café and logo shop to ensure that optimum efficiency and customer service is provided to members and guests. Also sells HWC memberships to individuals, families and corporations. Builds and retains relationships with existing members and clients in an effort to assist with stabilizing membership base and improving retention.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.