Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruits, trains and evaluates staff.
Develops and performs periodic cost and productivity analyses of staff projects to include calculation of net benefit / ROI as applicable.
Maintains positive relations acting as liaison to ensure collaboration across multiple disciplines.
Exercises independent decision-making processes to identify, plan, and execute goals.
Engages Executive Sponsors in chartering new projects.
Evaluates potential and actual benefits for project within portfolio.
Determines assignment of project managers to specific assignments. Ensures project management standards are met by involved staff.
Teaches (formal training classes) & provides mentorship to all employees (Ad Hoc) of AdventHealth as a subject matter expert of Performance Improvement Principles (PDSA, Lean, Six Sigma, Agile, etc.).
Travels to/and from primary office location to other AdventHealth facilities for meetings, projects work, and teaching/training.
What You Will Need:
Bachelor’s degree in Business Administration, Healthcare, Engineering, or related discipline
One-year management experience
Three years’ experience in managing projects
Lean and/or Six Sigma Black Belt or equivalent
KNOWLEDGE AND SKILLS REQUIRED:
Excellent analytical and problem-solving skills
Ability to work in a matrix-management environment to achieve organizational goals
Thorough knowledge of information systems and their application to healthcare and ability to creatively use existing resources for problem resolution
Knowledge of current issues in the healthcare environment, particularly regarding quality measurement, outcomes studies, healthcare finance, and patient safety
Knowledge and application of statistical analyses, including financial variance analysis and statistical significance preferred
Strong interpersonal skills for interfacing with all levels of staff and leadership as well as external stakeholders of the organization
Strong organizational skills with the ability to focus detailed, concentrated effort on multiple projects and re-establish priorities as necessary
Ability to effectively respond to time-sensitive issues and meet deadlines
Initiative and ability to work independently (self-direction), while fostering collaboration and teamwork for maximal efficiency and effectiveness
Attention to detail that ensures follow-through on all initiatives implemented and all projects undertaken
Strong written and verbal communication skills, with the ability to tailor message to individuals and audiences throughout the institution
Proficient with desktop applications, including Microsoft Applications (Word, PowerPoint, Excel, Project, Teams, Visio) and management applications as applicable
The Performance Improvement Manager actively participates in leading teams of Project Managers and Process Improvement Specialists in providing our internal customers - clinical and operational leaders with the support resources required in alignment with strategic objectives. Guide strategic decision-making with Project Managers and Process Improvement Specialists. Primary partners are Orlando division C-Suite leadership, Data Analytics, Department Heads and Quality managers. Provides team members with project management and analytics expertise. Manages and reports on the project portfolios of team members, including project prioritization and resource allocation. Ensures alignment of project portfolio to strategic priorities and effective execution of projects. Oversees, manages, coaches and develops team members who are responsible for complex qualitative and quantitative clinical, financial, and administrative data from multiple sources. Participates in business line meetings to assist in dissemination and interpretation of measures, reports and improvement initiatives. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.