The Assistant Director, Change Management will play a key role in ensuring VUMC's Workday implementation meets objectives by increasing employee readiness, adoption and usage. This role will focus on the people side of change for this and future initiatives including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and executing on change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
The Assistant Director will work through many others in the organization to succeed. This role will act as a coach for senior leaders in helping them fulfill their role in organizational change. They will also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through the transition and project teams in integrating change management activities into their project plans.
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Support the design, development, delivery and management of communications.
Consulting with staff members and identifying and managing anticipated resistance
Plan to achieve goals or establish priorities.
Help staff understand, share, and support the vision.
Initiate changes in or develop new policies, procedures and/or methods.
Analyze long-range impact of decisions and plans.
Ensure the most effective operations of the section through program development, process improvement and coordination/integration of processes with other sections.
Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to project staff regarding problems
Adjust project priorities to meet emergencies or changing conditions
Participate on departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc. Provide information to leadership and others (oral or written) to explain/clarify problems, issues, or requests
Participate in periodic management meetings to keep top management informed of problems and concerns
Analyze and evaluate ongoing change programs to identify areas where adjustments/improvements are needed
Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.
Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices, and market information to improve customer service and satisfaction.
Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
Create an environment that encourages and supports self-development and learning for all project staff through regular feedback.
Conduct project meetings to share essential information with team to keep projects on track, discussing current problems and future plans.
Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
Identify, establish, and evaluate quality assurance standards, programs, and procedures within section.
Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the section.
Ensure that standards are met within area of responsibility to assure clinical enterprise accreditation/licensure.
Leading Teams (Expert): The ability to lead teams effectively and develop team members to success using empathy and coaching to produce accountability innovation and ownership.
Consulting (Expert): The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner.
Training Needs Analysis (Expert): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.
Adult Learning Theory (Expert): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
Instructional Design (Advanced): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.
Bachelor's Degree and 5 years' experience required. Master's Degree preferred.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.