The Regional Patient Relations Risk Management Coordinator will act as a representative of management, to exercise initiative and judgment in responding to client problems or complaints promptly, courteously and appropriately, or, if unable or unqualified to assist, promptly refers to the appropriate party or department and follows up to ensure problem resolution. The Regional Patient Relations Risk Management Coordinator will work in collaboration with the System Director of Patient Relations, Region Vice President of Legal Counsel, the Region CEO, the Senior VP of Legal Counsel, and the System Director of Risk Management to develops and implement activities and policies to promote consistency in approaches to solving patient issues, problems, and concerns and to decrease risk to the Scott & White Healthcare System. In addition the Regional Patient Relations Risk Management Coordinator will make necessary arrangements for appointments, meetings, seminars, educational programs, and conferences between the region and the System Risk Management Department.
The ideal Regional Patient Relations Risk Management Coordinator candidate has three years of relevant experience with paralegal training or clinical background.
Location/Facility Baylor Scott & White Health
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Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!