Process Engineer (Quality & Process Improvement) -AdventHealth Tampa
Location Address:3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Work Hours/Shift: Full Time
Under the general direction of the Business Intelligence Supervisor, the Process Engineer is expected at a
minimum to be well-versed with the concepts, principles, and theories behind continuous process
improvement and total quality management. The Process Engineer must be able to prioritize and manage
multiple competing projects, deadlines, and customer relationships, while interacting effectively with
stakeholders at all organizational levels, including senior executives & physicians, to affect change within
the organization. The Process Engineer should be able to transfer clients’ perceptions of problems into
viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients’ changing
concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and
deliverables are completed in a timely manner.will provide project management and analytic support to high priority cost and effectiveness initiatives throughout the hospital. The Process Engineer will also serve as an internal consultant in the areas of performance monitoring and advanced statistical analysis.The Process Engineer may work independently and within multidisciplinary teams toward the execution and implementation of projects directed at improving operational efficiencies.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Develop the analytic and measurement strategy for all projects undertaken including development of key metrics, identification of data sources and collection of baseline data.
Identify and document current processes, research best practices, conduct volume and utilization analysis, develop key performance indicators and future state recommendations, and create standard work documents to facilitate sustainability.
Utilize Value Stream Mapping, 5S, Visual Workplace, and other tools to identify gaps in quality delivery, labor efficiency, and throughput.
Supports executive committees by facilitating preparation of reports and providing statistical ad hoc information.
Collaborates with Quality Management, Patient Safety & Risk Management, Nursing and Medical Staff to identify opportunities for process improvement efforts through advanced statistical analyses and process improvement methodologies such as Lean and Six Sigma.
Perform problem solving activities and root cause analysis using statistical tools.
Conduct time studies/capacity analysis.
Work with cross functional teams as required to validate as-is processes; identify and eliminate inefficiencies; and reduce costs through process analysis.
Support projects to improve costs and drive value-based care.
Communicate regularly with stakeholders about progress toward goal achievement, critical factors and obstacles.
Employ a variety of rigorous improvement methods and tools, such as Lean, PDCA, RCA, Six Sigma, etc.
Work independently leading projects of moderate to high impact or complexity.
Exhibits Adventist Health System values in all interpersonal contacts. Establishes and maintains courteous, tactful and professional level of interpersonal skills necessary to deal effectively with customers and populations served.
Demonstrates effective oral and written communication skills; maintains required level of confidentiality; interacts effectively with employees at all levels.
Perform other duties as necessary in support of business objectives. This position description is intended to guide the activities of the Process Engineer. It is not intended to limit the thinking and creativity of the person to the work of this function, nor is it intended that this describe all the work that may be required of the person in the position.
KNOWLEDGE AND SKILLS:
Solid understanding and application of data collection/analysis tools & methodologies
Well-versed in process mapping, root cause analysis, statistical controls
Experienced practitioner of quality & process improvement methodologies such as lean six sigma
Excellent analytical, statistical, and problem-solving skills
Ability to succinctly translate high level concepts into actionable items
Familiar with project management and change management concepts and methodologies
Excellent written and verbal communication skills
Excellent organizational and time management skills
Able to lead a project independently under limited direction and manage multiple projects
simultaneously while thriving in a setting requiring collaboration and teamwork.
Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and
flexibility in response to clients’ changing concerns
Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's degree with two or more years of relevant experience,
Proven experience leading process improvement projects, preferably in a complex organizational
Lean Manufacturing/Lean Six Sigma Green Belt or other equivalent quality certification
EDUCATION AND EXPERIENCE PREFERRED:
Master's degree with two or more years of relevant experience in Engineering, Healthcare, Business, or related field
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.