Summary

Reporting to the Senior Director of Quality and Regulatory, the Program Coordinator (Quality) serves as an integral part of the quality team by coordinating and supporting NHPCO’s quality programs such as Quality Connections and Project ECHO, as well as NHPCO’s Performance Measures including Measures of Excellence (MOE), the Evaluation of Grief Support Services survey (EGSS) and the Survey of Team Attitudes and Relationships (STAR).  Other duties include providing technical support to provider members, coordinating quality reports, updating, and maintaining website content, preparing member tools and resources, participating in NHPCO’s Quality and Standards Committee and providing overall administrative assistance to the quality team.

Essential Duties and Responsibilities include the following.   Other duties may be assigned.

Quality Connections Program

• Provides general administrative and operations support along with communication efforts for Quality Connections program.  
• Assists Quality and Program Management Specialist with all components of Quality Connections program. 
• Tracks and updates Quality Connections data elements to ensure accurate reporting of outcomes through website platform and database. 
• Gathers partner feedback for quality team.  
• Serves as technical contact for inquiries; triages and ensures all inquiries and requests for assistance are handled promptly. 

Performance Measurement Products

• Provides technical support to internal customers and provider members related to data collection initiatives, resources for statistical information, data collection processes, the production, distribution, and maintenance of on-going reports.  
• Assists provider members with login credentials and basic navigation within Qualtrics survey tool.
• Collaborates with quality team on measurement product development and maintenance. 
• Assists with the creation and revision of support materials, data collection systems, and internal departmental processes.
• Serves as liaison between survey vendor(s) and NHPCO staff. 
• Stays current and implements improvements when new survey features become available. 
• Identifies needs for provider members and assists to create communications to distribute to members. 
• Supports logistical management of the department through website review/revision and the creation of education materials related to measurement tools. 

Project ECHO Program

• Serves as administrative support for NHPCO’s Project ECHO program. 
• Serves as a liaison between hub facilitators and spoke participants by providing technical assistance, coordinating/facilitating information flow, and serving as overall administrative and operational support to hub and spoke participants.  
• Completes required data submissions to iECHO. 

Other General Duties

• Serves as administrative support for the Quality and Standards Committee including scheduling, compiling monthly minutes, and keeping roster information up to date.
• Extracts, organizes, and prepares Quality and Regulatory Assistance data to determine trends.
• Updates CMS HQRP website content as directed. 
• Responsible for updating Quality Reporting pages of NHPCO website.
• Provides prompt technical support regarding quality related issues to internal and external stakeholders.
• Coordinates the distribution of tools and resources for quality, compliance, and regulatory issues.
• Collaborates with quality team to develop strategic program goals and detailed plans for accomplishing priorities. 
• Collaborates with NHPCO’s Diversity Initiative.
• Serves as support staff for projects and events including scheduling departmental meetings, recording meeting minutes, exhibiting at NHPCO-sponsored events and other related tasks.