BASIC PURPOSE OF THIS JOB: Responsible for the day to day management of the assigned staff. Provides physician, practice, and facility visits, assessments, communication, education and administrative functions in accordance with Patient Safety & Risk Management standards. Coordinates and plans Patient Safety & Risk Management services that promote and foster COPIC’s Patient Safety & Risk Management goals. Provides and acts as COPIC liaison to foster intradepartmental activities. Training and orientation for new staff.
ESSENTIAL FUNCTION #1: OBJECTIVE: General Management
Percent of time: 30%
Demonstrates leadership by example; promotes teamwork; fosters personal growth of employees; trains, coaches and mentors employees to succeed; completes performance appraisals in accordance with company policy; works with direct reports to set goals in accordance with corporate goals; cross trains personnel in order to ensure continuity of service quality; ensures safety, budget and cost control practices throughout the work unit. Assists in the development and implementation of PS/RM department policy and procedures. Exemplifies COPIC’s Core Values, Code of Ethics, and customer service excellence. Focuses on continuous improvement.
ESSENTIAL FUNCTION #2: OBJECTIVE: Practice Quality/Facility Services
Percent of time: 40%
Efficiently schedule physician clinic visits to meet departmental goals
Use Origami software to identify practice locations, enter practice contacts, schedule visits including assuring confirmation letters are sent, complete PQ interview and medical record reviews, assure submission of results to practices, and manage email feedback.
Conduct review of physician’s office systems, protocols and medical records using COPIC’s Risk Management Level 1 Guidelines and Recommendations and share results with practice
Schedule and conduct facility – hospital and ambulatory – site visits to meet departmental goals with emphasis on systems, patient safety techniques, reporting mechanisms, hospital overview, and risk management functionality in hospital departments. Includes introductory visits, full and focused assessments
Enter data into software program and generate reports
Meet with and share results with facility risk manager and/or other facility representatives
Distribute COPIC information and other materials, as requested.
Maintain and build relationship with practices & facilities
Provide consultation, education and support to insureds and their staff regarding patient safety and risk management issues and processes including educational presentations
Keep up with industry standards related to Risk Management
ESSENTIAL FUNCTION #3: OBJECTIVE: Staff/Physician/Hospital Education and Training
Percent of time: 25%
Collaborate with Denver office to coordinate efficient operations.
Coordinate planning and development of annual COPIC Patient Safety & Risk Management Symposium.
Assist with planning Patient Safety and Risk Management Forum, and other venues that promote patient safety and risk management and facilitate information exchange with insured base.
Participate in onboarding new accounts to COPIC
Deliver educational seminars or webinars.
Collaborate with CME Liaison regarding educational seminars, Symposium, and other venues that promote patient safety and risk management.
Provide consultation to physicians/hospitals and their staff via e-mail and phone.
Participate in weekly, monthly and yearly meetings with PS&RM, PQ, Facilities and other department teams.
Meet quarterly, or as decided, with the Medical Director, PS & RM.
Participate in Claims Committee and Roundtable meetings.
Assist PS&RM, PQ, and Facilities team with reviewing training materials and manuals.
NON - ESSENTIAL FUNCTION #4 OBJECTIVE: Special Projects/Clerical/Miscellaneous
Percent of time: 5%
Participate in special projects.
Work with Sales, Underwriting,Calims and Commnication/Marketing to ensure physician and facility retention.
Support duties to include data input, photocopying, compiling informational binders, educational packets, and generalized office responsibilities required to ensure essential job functions are carried out.
NOTE: Job duties and/or qualifications are subject to change at any time.
COPIC’s mission is to improve medicine in the communities we serve. We strive to be the premier diversified service organization providing professional liability insurance and other needs of the health care community through advocacy, innovation, and the commitment and dedication of our employees.
REQUIRED QUALIFICATIONS AND SKILLS:
RN licensure required with advanced degree preferred;
Minimum of 10 years clinical experience and minimum 5 years patient safety/risk management experience with complex and integrated health systems;
Computer skills: proficient in Word, Power Point, Excel, and proficiency in learning new computer programs;
Strong organizational and time management skills;
Focus on mentorship and professional growth of direct reports;
Excellent communication (oral and written) and presentation skills;
Experienced in development of educational material that is geared to adult learning styles.
DESIRED QUALIFICATIONS AND SKILLS:
Assertive; flexible; great interpersonal skills; strong self-motivation;
Previous supervisory or management experience;
Strong problem-solving and critical thinking skills.
Available to travel extensively, including travel out of state.
Must possess and maintain own vehicle.
Able to bend, stoop and carry up to 50 lbs;
Ability to sit and stand for long periods of time viewing a computer monitor, high volume of typing and using a mouse;
Ability to file and track documents and data, both written and electronic;
Telecommuting is allowed.
Additional Salary Information: We offer competitive wages, a comprehensive and highly sought-after benefits package including health, dental, vision, life insurance, long term disability, employee assistance program, 401(k) plan, pension, short term disability, paid time off and holidays, and a great work environment with fun, friendly people who truly enjoy their work.
Internal Number: 100
COPIC continues to take an innovative approach toward patient safety and risk management by investing in professional resources, staff that provide experienced guidance and leadership, and programs with proven results. We are active participants in state and national initiatives aimed at improving patient safety and transfer this knowledge directly to health care professionals, facilities and hospitals in our communities. And with more than 25 years of claims experience, COPIC is able to draw upon its expertise in liability exposure and teach practical techniques for managing and reducing risk.
The common goal in all of these efforts is to reduce patient harm, your liability risk, and provide you with effective tools to enhance the quality of your practice, and maintain reasonable premium rates so that everyone—from doctors to hospitals to patients—benefit with improved health care.