To design, manage and execute safety and accreditation projects/programs across the system, diverse departments and populations to achieve continuous improvements in patient care delivery and optimal patient outcomes. Serves as a project manager in collaboration with clinical staff and key stakeholders to improve organizational safety, quality, efficiency, system or processes.
Essential Job Responsibilities:
Establishes a systematic approach to all aspects of the project/program – assessment and readiness, planning, training, implementation, coaching and sustainment.
Develops and oversees the implementation of the assigned project/program, including Root Cause Analysis, FMEA and other patient safety or accreditation teams.
Facilitates and motivates personnel and leadership from throughout the system to determine readiness for learning and implementation.
Leads the organizational project in collaboration with the Senior Leadership sponsor.
Directs development of organizational polices and procedure to guide and support the project/program.
Recommends resources to support the project and meet organizational needs.
Procures resources including initiation of research grants and other external funding.
Maintains a collaborative professional working relationship with clinicians and administrative staff necessary to develop, implement, and evaluate successful project/program.
Facilitates and motivates personnel and leadership from throughout the system to implement evidenced based practices.
Partners with organizational educational resources to plan curriculum related to the implementation of new project/program.
Monitors results against targets in the evaluation of effectiveness and impact.
Disseminates strategies and information to communicate strategy and vision and updates on the organizational implementation plans.
Presents progress reports/findings on a regular basis to appropriate constituencies within the system.
Prepares projects for publication and external presentation.
Identifies opportunities for improvement and alternate strategies when goals are not met.
Enhances the understanding of project/program through interactions with physicians, administrative staff, staff and other members of the healthcare team.
Actively participates in system wide management activities, attends meetings and in-service/educational programs and other activities as requested.
Coordinates and facilitates system learning activities associated with safety project/program goals and outcomes.
Maintains required credentials; assume responsibility for ongoing professional growth; exhibit a high level of professionalism; act as role model for staff and others in the organization.
Maintains confidentiality of patient/members and staff information.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
Masters Degree in Nursing
Licenses / Certifications:
Current Maryland or Compact RN licensure
Formal project management training or equivalent of five years’ experience in managing senior level complex organizational projects across service lines.
Minimum of 5 years’ experience in improvement science methodologies or Root Cause Analysis process.
Experience leading, facilitating and participating in multi-disciplinary teams required.
Demonstrated sustainment in achievement of desired outcomes and leading transformational change in quality/safety projects.
Certification by National Association for Health Care Quality or Certified Professional in Patient Safety within one year of hire.
Lean Six Sigma Green Belt preferred.
Experience in managing and mentoring other healthcare professionals.
Education and/or experience in one or more of the following are desirable: health information technology, performance improvement, systems thinking, outcome analysis, safety science, utilization management, team facilitation education.
High Emotional Intelligence (EQ) to manage change within our rapidly evolving healthcare environment
Work Schedule: Full-time. This is an exempt position and may require evenings, weekends and holidays.
Internal Number: SRPRO02210
About ChristianaCare, Union Hospital
Our mission as an organization is to serve our neighbors as expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value. This is our promise to you. We call it The ChristianaCare Way.
ChristianaCare has the most advanced health care technology available to help meet your needs. But more important than the technology is our commitment to partner with you to meet your individual needs. We want to care for you and help you live the healthy life you want to live.
ChristianaCare, Union Hospital is an award-winning, full-service community hospital located in Elkton, Maryland. Nationally recognized for clinical excellence in the treatment and prevention of disease, our 75 licensed beds (for FY 2020), not-for-profit hospital is dedicated to providing superior, personalized, quality health care to our neighbors, families and friends.
Our services combine the latest technology with the warm, personal touch you’d expect from a community hospital. You’ll find us in the community as well—offering doctors, imaging, urgent care and other services to help people stay well. Serving the residents of Cecil County ...and the neighboring communities in Delaware and southern Pennsylvania for more than 110 years, we’ve made it a priority to remain committed to the high quality of care that we’ve been known for since 1908.