Patient Safety Risk Manager

The Doctors Company is seeking a Patient Safety Risk Manager in the Florida East Coast area.

The ideal candidate would be experienced in working with complex healthcare systems and physicians' offices and have in-depth knowledge of patient safety/risk management concepts and professional standards and regulations. 

Member Service

• Responding to members’ questions (24/7 availability and e-mail access)
• Providing consultation to members regarding risk management solutions (phone/e-mail communications or in-person discussions)
• Providing, directing and assisting members with available resources including (tool kits, CME, data analytics, articles, self-assessment tools, etc.)
• Delivering solution-focused risk management and patient safety consultation to members in a cost-  effective manner
• Delivering live and web-based CME and non-CME training
• Providing Patient Safety/Risk Management services and documents
• Developing service plans for large accounts including documentation
• Participating in and contributing to Operational Reviews and Roundtables
• Proactively identifying alert topics and sending members general alerts related to their practice

Plan Development                                                                                  

•  For assigned accounts and territories, provides input to regional implementation plans                                                      

Business Development Relationship Development

• Identifies and shares new business opportunities with the account team
• Participates and contributes to analysis of submissions and presentations to new business opportunities
• Develops account relationships with large accounts including the development and implementation of service plans
• Develops relationships with the direct sales team and independent agents to assist where needed in the production and retention of business

Risk Identification and Solutions                                                   

• Works with Underwriting and Claims to analyze and provide solutions for accounts with loss ratios exceeding expected performance
• Supports the development of general service plans using closed claims data that address specific physician specialties, entity types, healthcare procedures, patient comorbidities, patient diagnoses, and other factors that contribute to patient injury
• Gathers risk data (e.g. account-level, specialty comparison) and shares with account team members for risk analyses and solutions
• Participates in the development & updating of CME and non-CME training as approved by Regional Leader
• Identifies requested training trends and share with management to develop articles and on-line training

Technical Knowledge and Professional Development

• Completes required training and maintains proficiency in the use of identified PS/RM tools and products
• Maintains professional training and certifications through continuing education and training
• Develops and maintains proficiency in the use of data analytics, benchmarking and data driven solutions for large and standard accounts
• Shares observations and ideas for products/services with PS Department leaders learned from experiences in communicating with office practice managers and members

Other Duties as Assigned

• Participates in identified projects and tasks as assigned