Manager Patient Flow

Job Expectations:

• Manages the day-to-day operations of assigned area(s) to ensure support of the mission, goals, and objectives of assigned area(s) and Fairview Health Services.
• Utilizes the nursing process in problem solving,

• Serves as a role model for staff.
• Manages change using a planned, orderly approach.
• Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations.
• Delegates appropriate tasks to staff.
• Ensures implementation and development of standards of practice in patient care that reflect valid research findings.
• Incorporates research findings in planning activities for assigned area(s).

• Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations.
• Implements and communicates Human Resources policies and procedures in a fair and consistent manner.
• Selects top talent, matching organizational needs with appropriate skill sets.
• Conducts timely employee performance appraisals.
• Uses corrective discipline in accordance with applicable policy or union contract to mitigate workplace behavior problems.
• Selects qualified employees for employment according to Human Resources policy.
• Monitors employee overtime, absenteeism and takes appropriate action to identify and correct issues.
• Provides oversight and ensures completion of training for employees, including orientation, in-services and competency validation as required by regulatory agencies, department and unit standards.
• Plans and approves unit staff hour schedules according to pre-established parameters.

• Develops, implements, monitors, and evaluates the quality improvement program for the department.
• Ensures development of a written plan that identifies measurable elements (indicators) of quality.
• Ensures that a process for collecting, monitoring and reporting quality data exists for assigned area.
• Ensures that there is a plan for correction of negative conditions that have been determined by collection of quality data on assigned area.
• Communicates quality data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance.
• Annually establishes unit-based plan as part of nursing department quality improvement program.
• Incorporates incident reports, patient questionnaires and statements, and physician comments into quality process.
• Provides a written report as requested to the appropriate director. The report summarizes identified problems, actions, and results to improve patient care.

• Responsible for communication within the assigned areas.
• Seeks clarification, listens and conveys information clearly in written and verbal forms.
• Investigates and responds appropriately to all complaints and takes effective, corrective action when necessary.
• Demonstrates ability to identify and resolve interpersonal and/or professional conflicts when dealing with members of the organization.
• Participates on committee assignments.

• Assumes responsibility for compliance with internal and external regulations, policies and procedures.
• Aware of TJC, Department of Health and licensure requirements.
• Evaluates, develops and revises clinical systems to assure regulatory compliance.
• Promotes effective labor relations practices.
• Is familiar with union contracts and participates in resolution of grievance as applicable.

• Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with service excellence.
• Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees.
• Continuously builds customer understanding by listening to customers.
• Anticipates customer needs, including those with different cultural needs and desires.
• Takes action to meet and exceed the needs of all customer groups.
• Continuously implements strategies to improve customer satisfaction.

• Models appreciation and acceptance of differences.

• Provides a welcoming and supportive environment.

• Continuously takes action to enhance employee engagement.
• Build credibility with medical staff as a champion for patient care, quality and nursing professionalism.