Positions located in Bakersfield, Glendale and Sacramento, California and Phoenix, Arizona
As a member of the division / market strategic and operational team, the DRMO is responsible for the identification, design, implementation, sustainment and evaluation of CommonSpirit Health’s risk management program designed to reduce the frequency and probability of loss and establish robust risk management operations at the division, market and facility level. This work includes the identification, analysis and management of potential and actual risk exposures (worker, patient, visitor, reputational, and environmental), claim management facilitation, insurance operations interface, information systems utilization and risk finance analysis. Together with national, division, market and facility senior leaders, the DRMO ensures the appropriate level and type of risk management resources are available, competent and capable of carrying out risk management responsibilities.
Consult and provide support to division leaders on potential or actual risk management issues including informing them of potentially serious safety, risk or claim issues which may have significant financial and / or reputational repercussions including acquisitions, divestitures, service line expansions and other strategic initiatives.
Collaborate with Corporate Responsibility and Legal Services to provide consultation, direction, support, and coaching to facility operations leaders on the investigation, analysis and action plan development following a high-profile risk event such as an allegation of abuse, drug diversion, an unexpected patient, visitor or worker death, large scale privacy breach, complex ethical dilemma, or criminal activity. This investigation may or may not include a root cause analysis.
Collaborate with Patient Safety and Claim Operations on the implementation and evaluation of an Enterprise-wide process for early disclosure, communication and resolution, including financial, when unintended deviations in care result in patient harm.
Collaborate with Patient Safety on creating a proactive high reliability culture at the division level through the analysis of loss trends, aggregate incident data, complaint and grievance patterns, safety indicators and other risk factors. Utilize this analysis to prevent future losses, reduce harm and increase risk awareness within the division.
Identify service lines or departments with either actual or potential high risk of employee, visitor, environmental, or patient harm/losses and conduct a risk assessment or identify internal or external resources capable of performing the assessment. Work with risk owners and other key stakeholders to an action plan to address gaps.
Partner with division, market and facility leaders in the hiring, orientation, management, evaluation and professional development of individuals responsible for the risk management function. Professional development includes coaching, mentoring, and elevating the role, visibility and credibility of the risk manager within the facility.
Attend, as a permanent member, division committees including Nurse Executive Council, Quality and Values, Risk and Safety, Ethics, Complaint and Grievance, Medical Staff and other Division committees as appropriate.
Provide support to key stakeholders to ensure risk-related policies comply with accrediting agencies, state statutes, federal mandates and other regulatory organizations.
Job Requirements / Qualifications
Education / Accreditation / Licensure (required and preferred):
Bachelor’s degree - Required
MBA, MHA, MSN, CPCU or other healthcare graduate degree - Preferred.
Safety or risk management professional designations such as ARM, CSP, CHSP - Preferred
Certified Professional Healthcare Risk Management (CPHRM) designation - Required or obtained within one year of hire.
Minimum of 7 years’ experience in the fields of clinical healthcare operations and healthcare risk management.
Employee, environmental and loss prevention experience.
Minimum of 5 years’ experience in a management or supervisory role in a health care related environment.
Ability to work independently within a defined strategy.
Demonstrated ability to work effectively within a matrix organizational structure with many stakeholders.
Internal Number: 2019-R0240647/2019
About Catholic Health Initiatives
Together we're stronger, better, healthier
We believe all lives should be filled with health and well-being. That each person can have the knowledge to make the best and healthiest choices for themselves and their families. With access to care and services that make acting on these choices easy. And personal attention from people who pay attention, understand your frustrations and work to eliminate them. It means fixing things together because that’s the only way it can happen.
Catholic Health Initiatives offers expertise, convenience, resources and best in class care from a foundation of togetherness. To serve communities better, we’ve grown into one of the largest nonprofit health systems in the nation. And we’re not done yet. We currently offer care in 18 states across 101 hospitals, including three academic health centers and major teaching hospitals as well as 29 critical-access facilities, community health-service organizations, and nursing colleges. We connect agencies, communities and facilities with a goal of bringing everyone the care they need, wherever they need it.
There is nothing we can’t do together.