The Chief Operating Officer is the top level operational leader within the facility, provides direction and is accountable for the designated areas of responsibility within the ministry, to include acute and non-acute activities. He/she is responsible for the operational outcomes and also accountable for any facility planning and construction to accommodate the ministry needs. The COO is accountable for promoting the CHRISTUS Health mission, core values and vision and for operational effectiveness and quality of care and service provided by the ministry. In addition, the COO is responsible for Associate, medical staff, and community relations and ensures that the services provided are responsive to the community's health needs and integral to the achievement of the CHRISTUS Health mission and vision.
This COO is responsible for positive relationships and effective communications with executives, directors, Associates, medical staff, sisters, community representatives and board members as appropriate.
The COO develops plans to implement care and services based on community needs and consistent with the CHIRSUTS Spohn Health System (CHS) strategic plan. This position has direct responsibility for Service Excellence Direction inclusive of the satisfaction of all constituencies and the engagement of Medical Staff, Associates and the Community Benefit both in providing services to the underserved and initiatives that provide benefit to the community.
Advanced Degree in Healthcare strongly preferred; Bachelor's degree required
Excellent verbal and written communication skills and ability to communicate with a variety of individuals including physicians, board members, the general public, volunteers and Associates
Ability to motivate others through a shared vision
Ability to work in a rapidly changing and stressful environment
Ability to make independent decisions as necessary
Ability to solve management issues and direct numerous and varied operations
Ability to plan, organize, develop, implement and interpret the necessary programs, goals, policies and objectives that are necessary for providing quality care and maintaining a sound operation
Extensive knowledge of hospital practices and procedures as well as laws, regulations and guidelines pertaining to healthcare
Progressive career experience as a senior operating officer of a health care facility with experience that is broad-based. Multi-hospital system experience and Catholic health care experience are preferred with at least 5 years in a senior leadership role.
The ability to interact with physicians and leaders in the business community as necessary. Must have strong understanding of and demonstrate skill in leadership, strategic management, change management, communications, team building, continuous quality improvement, and problem solving, decision-making, and innovation, financial management of operations and stewardship of resources. Skill in establishing a balanced perspective on mission effectiveness and business results is critical.
Licenses, Registrations, or Certifications:
Fellow of the American College of Healthcare Executives (FACHE) preferred
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.