At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Program for Patient Safety and Quality Organization and discover how your talents can change lives. Yours included.
This Patient Safety Manager is responsible for:
The Patient Safety Manager is an individual contributor who facilitates institutional patient safety improvement activities, manages the review process of adverse events (root cause analysis, FMEA) with clinical teams and works with clinicians and hospital leaders in a high reliability environment to develop processes and systems to improve patient safety.
Managing the review process of adverse events (root cause analysis, FMEA) with clinical teams.
Working with clinicians and hospital leaders in a high reliability environment to develop processes and systems to improve patient safety.
Leading the coordination of inquiries from external regulatory agencies and onsite investigations, as well as quality of care inquiries from payers.
Working in collaboration with patient relations and the hospital risk manager to resolve family or consumer complaints.
Identifying system failures in relation to adverse events.
Participating in high reliability and quality improvement initiatives with clinical teams and hospital leadership to implement improvements to patient care and patient safety.
Supporting the hospital’s participation in Patient Safety Organizations locally and nationally.
To qualify, you must have:
Excellent written and verbal communication skills.
A high level of attention to detail.
3-5 years patient safety and/or risk management experience in a complex academic healthcare setting is highly preferred.
While no certification, registration or licensure is required, the successful candidate will be a registered nurse or other health care professional with an advanced degree (e.g. MPH, MPA, APN, MSN).
Certification in risk management, patient safety or healthcare quality is preferred but not required. Perioperative or intensive care experience is a plus.
Full time 40 hrs/week and shared responsibility for coverage of “risk” pager.
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veterans status or disability.
Internal Number: 51299BR
About Boston Children's Hospital
Boston Children's Hospital has been named the #1 children's hospital in the nation by U.S. News and World Report for the fifth year in a row! It's an honor that we could not have achieved without you. On behalf of every member of our Boston Children's team, thank you for inspiring us to be bolder, dream bigger, and make the impossible possible for our patients and families.