Manager, Patient Relations

The Queen’s Medical Center has an open position for a Manager, Patient Relations.

ORGANIZATION HIGHLIGHTS:

• U.S. News & World Report 2017-18 recognizes The Queen’s Medical Center as a Best Hospital in Honolulu.
• We are a Magnet facility. Located in Honolulu, Hawaii.
• Level 1 Trauma Center, largest acute care hospital with 505 licensed beds.
• Teaching hospital.
• Only hospital in Hawaii to be certified by MD Anderson Cancer Network®, a program of MD Anderson Cancer Center, to bring world-renowned cancer expertise to patients in the state.

JOB SUMMARY/RESPONSIBILITIES:

• Under the general direction of the Director, Patient Relations & Patient Experience, is responsible for managing the day-to-day operations of the Patient Relations department.
• Plans, develops, and administers services and activities for The Queen’s Health Systems’ (QHS) Patient Relations Program.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in communications or related field; or four (4) years related work experience in patient relations may be substituted for the educational requirement.
• Certification as a Patient Representative preferred.
• In addition to the educational requirement, five (5) years’ experience in patient relations.
• Two (2) years leadership/supervisory experience.

Experience to demonstrate the following:

• Ability to convey information and ideas clearly and concisely to individuals or groups in an engaging manner; listens actively to others.
• Ability to ensure that patient experience and safety, and employee engagement are driving forces behind business decisions and organizational processes.
• Ability to foster a work environment that encourages people to act with integrity and treat each other with respect.
• Ability to provide education/training regarding patient rights, complaint/grievance process and cultural competence.

To apply, go www.queensmedicalcenter.org/careers

Vacancy #121414