| JOB SUMMARY: Responsible to provide strategic direction and administrative leadership in the continued advancement of capacity and capability of the Penn State Health Medical Group (PSHMG) Academic Practice Division to provide greater access to a continuum of comprehensive ambulatory and outpatient services across the region. Provide clear direction and efficient day- to-day management of the academic practice divisions operations and performance outcomes. Lead the continued development of a high performing, accessible, and satisfying academic-based ambulatory care environment and consistent, outstanding patient and provider experience by enhancing standardized, patient-focused processes; establishing performance benchmarks; guiding annual performance improvement activities; and evaluating the performance of administrative leaders across the continuum of outpatient sites. Responsible to facilitate PSHMGs strategic planning, financial reporting, clinical program planning and development, provision of ambulatory and outpatient clinical operations, and the enhancement of administrative support services. Manage all human capital, financial, and material resources in support of the organizational goals and objectives, and be responsible for the development of the Groups policies, procedures, productivity metrics, quality and safety program, standards, and training to enhance the viability and efficiency of PSHMG academic practice division.
MINIMUM QUALIFICATIONS:
- Master’s Degree in Business Administration, Health Administration, or a related discipline from an accredited institution required.
- Six (6) years of progressively advanced leadership experience in physician practice management with academic-based providers required.
- Previous responsibility for and success with physician relations required.
- Previous experience and an understanding of physician billing, reimbursement, and multi-site practice management is expected.
- Proven effectiveness in building and maintaining strong rapport with physicians, and with building and growing practices required.
KNOWLEDGE, SKILLS, & ABILITIES:
- Track record of conceiving and implementing standardized best practices for practices across multiple sites required.
- Strong financial and strategic planning skills.
- Demonstrated knowledge of the business aspects of group practice management, with an ability to identify and develop strong managers, staffs, and teams.
- Familiarity with information systems and regulatory compliance issues, particularly for the business operations of physician groups or academic practices.
- Demonstrated customer service focus.
- Proven ability to drive a consensus process to effect significant organizational change.
- A self-confident, collaborative leader with a demonstrated ability to effectively and sensitively help organizations evolve to achieve high performance.
- Possesses exceptional interpersonal skills; have an open, honest and objective manner, and the ability to relate effectively to PSHMGs and Penn State Health’s constituents and stakeholders; is tactful and diplomatic.
- Has an impeccable reputation for integrity, credibility, and the capacity to build trusting relationships; possesses a management style that seeks to share information and welcomes input into the decision-making process, while being decisive.
- A collaborative leader and excellent manager who motivates and empowers others while holding them accountable; one who actively works with staff to develop and enhance individual talents; a team player who has an approachable demeanor and collaborative style.
- Brings a hands-on approach to management with the ability to focus on details, as well as see the big picture.
- Possesses excellent communication skills, including the ability to clearly convey business and financial issues to staff and physicians and the ability to say no constructively and respectfully;
- A careful listener.
- High visibility throughout the organization with an approachable, personable, optimistic demeanor. Possesses a sense of humor and positive attitude.
- Politically astute, intelligent and skilled negotiator with a collaborative approach; a self-confident individual who is not afraid of criticism or challenge and can effectively manage conflict.
- Flexible; has a tolerance for ambiguity, and ability and commitment to work with PSH physicians and Penn State Health’s senior leadership team to establish a new organization.
- Ability to travel locally about 10% of the time.
PREFERRED QUALIFICATIONS:
- Experience gained within organizations operating across multiple sites highly preferred. Experience in an academic medical center or large teaching environment is highly preferred. Experience working with and designing physician compensation programs is desired.
If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities. Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance. |
