Job Summary The Customer Relationship Management (CRM) Director will provide strategic leadership for the development of the organization's IT enterprise customer relationships. The CRM Director will be a key strategist for the overall IT-CRM program encompassing the development of key relationships between IT and the organizations multiple customer constituencies which include, but are not limited to providers, provider staffs, administrators, employees and other healthcare support staff that exist within the integrated delivery network. In addition, the CRM Directors customer group will span the entire organization including inpatient, ancillary, ambulatory, patient access, clinical specialty products, revenue cycle and administrative areas; the CRM Director will work in partnership with the other IT Directors to establish/implement processes and methods which will guide physicians and leadership teams through leveraging the organizations IT solutions to enable and expedite operational transformations.
Develops and maintains the IT relationships with their core organizational customer group (providers, their practices, healthcare support staff, healthcare administrators, and employees) to successfully implement the organizations IT technology.
Provide a communications and collaboration conduit for providers, support staff, administrators and employees of HonorHealth to best develop IT solutions for their constituencies.
Collaborate with the Enterprise Project Management Office (EPMO) to develop and implement methods and communications tools to assist in the planning, implementation and execution of the organizations projects.
Serve as a resource for providers, support staff and administrators to answer questions and keep them informed about solutions provided by IT
Integrate into the clinical practices to understand their goals, issues, operations, organization etc., and identify how to best leverage IT services.
Monitor IT solution implementations for appropriateness and timeliness, and ensure that necessary processes are accounted for.
Champion the overriding goal of building customer satisfaction by asking questions, listening carefully, showing empathy, and sharing feedback they hear from their customers.
Acts as a liaison and build relationships/connections between IT and other departments. Pass along general feedback they are hearing from IT's customers.
May oversee staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget .
Performs other duties as assigned.
Internal Number: 2019-16083
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.