The Healthcare Safety Advocate applies his or her risk management expertise to promote and improve clients’ safety culture through on-site safety inspections, written healthcare safety programs and healthcare safety training presentations. He or she works directly with clients to assess and mitigate their safety risks and exposure through preventive, pro-active policies and procedures. The Healthcare Safety Advocate focuses on both workers’ compensation and professional liability.
Provides safety consultation for assigned clients
Conducts on-site safety inspections at various client locations where operations may include, but not be limited to, healthcare and related operations
Conducts periodic safety training in areas of proficiency as requested by clients and producers
Schedules and conducts client surveys along with preparing and submitting activity reports in management system
Assists with OSHA compliance and public health/Medicare compliance
Schedules and conducts client surveys along with preparing and submitting activity reports in agency management system
Updates and informs production team with timely information regarding client service
Attends risk management, quality assurance and safety meetings
Develops written healthcare safety programs for various operations related to client
Provides risk management services and marketing information to potential and current clients
Completes proposals for safety services to assist with achieving department revenue goals
Provides services that are credibly calculated to increase client value
EXECUTION OF CLIENT SERVICE
Works with Producer and/or Account Executives, service team, carriers and other internal departments to plan, execute and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
Advise the creation of proposals, providing summary of programs and options, service plan and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms, program options and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution and creates report of service plan execution through commitment report
Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time effectively to prioritize workload, client service requests and service parameters on business processes
DATA AND PROCESS INTEGRITY
Consistently follows service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides and mentors Healthcare Safety team members and other peers
Communicates effectively with team members and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers, Account Executives, service team members, managers, carriers and members of other departments
Upon hire, Producers License for Fire/Casualty
5+ years in the healthcare industry
Proficient in Microsoft Office Suite
Ability to travel 75% of the time
Home office work area and high speed internet capability
BS in nursing, physical therapy, or healthcare related discipline including Nursing Home Administrator
RN certified designations or working toward same
2+ years with safety experience
2 openings. Telecommuting is allowed.
Internal Number: 537
Assurance - In a Nutshell
Status: Fiercely independent insurance brokerage
Locations: Headquartered in Schaumburg, IL with office locations in Chicago and the Mid-Atlantic
Services: Business Insurance, Employee Benefits, Private Insurance (Home & Auto), Surety Bonds, Financial Services, Safety Consulting, Certificate Tracking
Awards: Assurance is continually named a "Best Place to Work" by leading publications and organizations such as Fortune magazine, the National Association for Business Resources, The Chicago Tribune, Crain's Chicago Business and Business Insurancemagazine (check out all of our accolades at http://www.assuranceagency.com/about-us).
Culture: Our employees enjoy an environment that fosters success and creativity and provides countless opportunities for growth. We make sure our employees are happy and motivated by offering enviable benefits, rewards programs, celebrations, perks and a few surprises around every corner. Together, it all adds up to a company that develops and retains passionate individuals who deliver superior performance and measurable results to our clients.
Fun Fact: 31% of Assurance experts agree the best Saturday Night Live skit of all time is "More Cowbell".