The Director of Risk Management is responsible for the management and provision of risk management services and the coordination of complex accounts. The Director functions at a strategic level to develop and retain consultative relationships with clients and also serves as a resource for clients and contractors regarding Pendulum risk management services.

Principal Responsibilities:

• Provides oversight of Pendulum operations and services when Managing Partner is unavailable
• As a member of the Pendulum Executive Committee, participates in company strategic planning relating to improved sales of current services and products, including consideration for new services and products
• Actively builds relationships with clients, insurance company underwriters, brokers, agents, providers, risk managers, and others through interactions at conferences and video and telephonic communication
• Serves as a liaison with carrier clients (insureds) regarding Pendulum consulting services, general questions, and concerns
• Works with underwriters, agents, brokers, and providers to determine the risk management services to be provided when a higher allocation of funds is budgeted by the carrier
• Participates in calls presenting risk management services as part of an agent/broker’s presentation to secure a potential insured
• Designs and develops content for proposals, scope of work documents, and service agreements offering risk management services and determines the associated costs
• Provides a risk management opinion and resources to carriers, agents, brokers, and providers in response to questions
• Provides virtual and on-location risk management training for underwriters, agents, brokers, and providers throughout the U.S.
• Manages contracted clinical field consultants including interviewing and onboarding of new consultants, monitoring performance, addressing performance concerns/issues, and approving fees and travel expenses
• Develops tools needed for clinical consultants to perform responsibilities
• Serves as a resource to consultants regarding field issues, report writing, risk rating, and special projects
• Initiates and creates content for Pendulum product development and risk management resources
• Provides support to office staff as needed
• Represents Pendulum at regional and national industry, legal, and risk management conferences

Education, Experience, Skills, and Abilities Requirements:

• Expertise in clinical healthcare risk management with industry knowledge to include acute and post-acute healthcare settings
• Must have an active Registered Nurse license
• A minimum of five years of risk management experience in the healthcare setting.
• Preferred risk management experience in aging services
• CPHRM designation preferred
• Excellent verbal and written communication skills
• Strong presentation skills
• Comfortable making decisions based on objective analysis, use of data and open to multiple perspectives.
• Intermediate to advanced knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

Special Working Conditions:

Fast-paced multi-tasking environment. Flexibility in responsibilities based on company needs. Travel required.

Important Notice:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.