Proudly serving as Minnesota's children's hospital since 1924, Children's Hospitals and Clinics of Minnesota, is the eighth-largest pediatric health care organization in the U.S. Each year, Children's provides care through nearly 13,000 inpatient visits and more than 200,000 emergency room and other outpatient visits. An independent, not-for-profit health care provider, Children's has 319 staffed hospital beds and services available in all major pediatric specialties: emergency care; newborn and pediatric intensive care; outpatient and inpatient surgery; diagnostic services, including radiology and laboratory; and special programs in the areas of respiratory, cardiology, cancer, premature birth, adolescent development, child abuse, and epilepsy. In addition to our Minneapolis and St. Paul Campuses, Children's also includes Children's West, a pediatric care center in Minnetonka offering same-day surgery as well as diagnostic, rehabilitative, and developmental outpatient services; Children's - Roseville, an outpatient pediatric rehabilitation center; and Children's Clinics - Woodwinds, pediatric specialty clinics at the Woodwinds Health Campus in Woodbury.
This position has system wide management responsibilities for Patient Care Risk Management. This role provides guidance and best practice in the area of internal case review of high risk situations including patient and family events, staff investigations and review for specific organizational risk exposure. Responsible for the creation and delivery of training, and large group presentations. Day to day resource to clinicians/hospital staff relevant to risk issues. Manages Family Liaison function providing strategic program and process development as well as operational day to day management, including process development, training and incident trends.
Education: * Bachelor's Degree in Nursing, Social Work, or other healthcare related field required, Masters level degree preferred.
Experience: *Hospital or Clinic work experience required excellent verbal/written communication skills; ability to work with families of patients with complex psycho social issues; ability to work in a team; excellent computer skills. * 5-7 years experience in hospital or clinic setting, with staff management experience including process improvement and training development and delivery.
Knowledge/Skills/Abilities: * Provides both strategic program and operational management to the Family Liaison function with the Family Liaison roles as direct reports. * Primary focus on risk assessment and guidance on all family issues, complaints, safety/harm cases. * Provides guidance on all adoption and surrogacy issues within the Children's system. * Manages risk events involving families, patient safety or harm via connection with Clinical Risk Manager, insurance, claims and outside legal counsel. * Understands and maintains knowledge of both Federal and State regulations and laws. * Track and document incidents and prepare trend reporting on incidents. * Creates and documents all departmental processes. * Creates and facilitates training for clinical, and family relations staff and departments. * Work on call, carry pager to provide coverage to various shifts of operation. * Evaluate and prioritize multiple and often competing demands.
Employer will assist with relocation costs.
Internal Number: 1
About Children's Minnesota
Children’s Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Children’s is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. Children’s maintains its longstanding commitment to the community to improve children’s health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children’s is regularly ranked by U.S. News & World Report as a top children’s hospital.