The Severity Claim Unit of CNA's Specialty Healthcare Claims group is currently recruiting for an Assistant Vice President– Healthcare Severity Claim. This position will lead a team of 8 Director-level claim professionals who actively manage the most complex and highest exposure liability claims in our Healthcare Unit. These claims generally present over $2 million of exposure and typically will involve the following provider classes: Aging Services, Allied Healthcare Facilities, Hospitals, Dentists, Nurses/Allied Healthcare Providers and Physicians. Extremely strong technical skills (liability, coverage, litigation process and resolution strategies), communication skills, executive presence and interpersonal skills are required in this position. The ideal candidate will have deep experience in the medical malpractice field and be an experienced leader.
This AVP will be expected to support the teaching, training and development of the claim professionals with whom they work by leveraging their own expertise to help guide the investigation, exposure analysis, reserving and resolution of claims while partnering with all stakeholders for the best total claim outcome. It is expected that this person will have frequent interaction with the senior claim, actuary and underwriting leadership teams, including reporting on large claim developments and industry trends. The AVP will also help ensure quality claim practices through assessment of the claim files managed by their team members, providing valuable and actionable feedback to ensure ongoing improvement.
J.D. and a minimum of five years’ experience in a law practice, with some focus on Healthcare and professional liability coverage issues, is strongly preferred but not required. Additional experience with a carrier is a plus. Ten years overall experience required. Location is flexible.
Essential Duties & Responsibilities
Implements strategic objectives with substantial impact on short-term success for claim (management) practices.
Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
Collaborates with senior leadership in the development and implementation of claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results.
Collaborates with internal business partners to ensure optimal implementation of business strategies; regularly communicating with senior management and internal business partners regarding progress and status updates on applicable claim files, claim trends and legal changes that may impact total claim outcome and other relevant business results; takes appropriate levels of risks based upon informed analysis.
Drives for a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Identifies emerging issues and trends that may have substantial impact on CNA claim (management) practices and processes.
Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards. Leverages systems capabilities, data and metrics/reports to analyze trends and improve organizational and process performance.
Champions CNA with an advanced understanding of the company's differentiating position in the industry, CNA?s products and services, as well as a working knowledge and understanding of competitors products and services.
Remains current of state/territory regulations and issues, industry activities and trends. May represent company in industry trade groups.
May perform additional duties as assigned.
Skills, Knowledge & Abilities
In-depth technical knowledge of theories and practices within claims management and insurance industry operations and working knowledge of finance and accounting functions.
Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment
Leadership and management skills demonstrating integrity and professionalism.
Ability to drive results by identifying, and resolving problems within scope of responsibility.
Knowledge of the insurance industry, its products and services.
Knowledge of Microsoft Office Suite and other business-related software.
Education & Experience
Bachelor's degree with Master's preferred in finance, business or related field or equivalent.
Typically a minimum of 10 years claims experience, with five years management experience.
Applicable certifications preferred.
Additional Salary Information: N/A
Internal Number: CLA0001VK
About CNA Insurance
Since 1897, when CNA entered the insurance market, we’ve been there for our customers and have evolved to meet the needs of our times. We enjoy a powerful legacy built on expertise, solid products and great service. Today, we focus on what we do best — providing insurance solutions that allow our customers to better manage their risks and grow profitably. CNA’s specializations in Construction, Financial Institutions, Healthcare, Manufacturing, Professional Services, Real Estate, Small Business and Technology are complimented by our broad range of products and world-class Risk Control and Claim customer services.