Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
The Risk Manager reports directly to Hartford Healthcare’s System Director of Risk Management. Under the direction of the Director will have responsibility for the support development, implementation and coordination of the risk management and patient safety program(s) of Hartford Healthcare‘s Hartford Region.
Key Areas of Responsibilities:
Supports and facilitates the development of the risk management/patient safety programs of the above selected areas through the implementation of national risk management best practices.
Assembles reports and documents for the System Director as requested
Supports affiliate staff with day to day risk management activities, complaint and incident management
Develops risk management processes to identify, assess, monitor, reduce and control key risks to selected affiliates and Hartford Healthcare.
Ensures compliance with legal reporting requirements for Hartford Healthcare.
Conducts or assists in investigations of patient, visitor and staff occurrences. Gathers and coordinates information, materials, documents, reports and evidence in response to these investigations. Maintains appropriate documentation of investigative reports.
Assists in responding to discovery requests
Revises procedures, policies and consents in accordance with best practices
Assists in the management of claims and lawsuits against the organization, and physicians insured under the program by conducting a thorough investigation of the alleged event, including reporting and working with the System Director, claims personnel and legal counsel as indicated.
Monitors patient, visitor and staff incidents for trends, analyzes data to identify areas of potential liability. Makes recommendations to System Director for formal risk assessments.
Assists with management of legal correspondence and subpoenas.
Assists outside counsel in the scheduling of employee interviews, depositions.
Implements and monitors defined performance metrics to monitor total cost of risk and other key performance indicators.
Assists and supports designated affiliate staff with regulatory investigations and surveys
Directs, facilitates and oversees the investigation and management of adverse events.
Supports the organization in regulatory and licensure investigations.
Facilitates risk management education initiatives across key areas.
Supports and facilitates the patient safety program(s) and initiatives, tracks and trends incidents, identify opportunities for improvement and implement process improvements.
Develops, supervises and facilitates communication, education, and process improvement initiatives based on best practices and adverse events investigations/trends to minimize the likelihood of recurrence.
Coordinates medical risk management education program for designated affiliates.
Facilitate/participates in root cause analysis processes as indicated
Investigates adverse events for determination of whether reportable to the state Department of Public Health and/or other regulatory authority. File statutory reports as indicated.
Education: Bachelor’s degree in related field is required. Masters preferred. Registered Nurse, currently licensed in the State of Connecticut
Experience: 5 years Healthcare Risk Management experience in acute care and behavioral health settings. Extensive experience working with state regulatory agencies. Experience in medical malpractice claims and personal injury litigation
Licensure, Certification, Registration: RN
Knowledge, Skills and Ability Requirements:
Strong written and verbal communication skills
Ability to analyze healthcare adverse event data
Ability to work independently to access large healthcare data sets and generate reports
Proficient in computer based software programs including but not limited to Excel, Word and PowerPoint
Experience working with and interpreting medical records
Substantial knowledge of issues underlying medical malpractice claims
Technical writing experience
Ability to manage complex decisions requiring good judgment in a fast paced, stressful environment
Ability to effectively manage competing priorities
Extensive working knowledge of healthcare law especially as it relates to assigned specialty areas
Ability to create and present reports as requested
Knowledge of Department of Public Health and JCAHO reporting requirements
Internal Number: 18153795
About Hartford HealthCare
Our fully integrated health system includes a tertiary-care teaching hospital, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a regional home care system, an array of senior care services, a large physical therapy and rehabilitation network and an accountable care organization. Through its institute model, Hartford HealthCare offers the highest standards of care for cancer, heart and vascular services, neuroscience, orthopedics and urology.